About Me

/Who Am I

A positive and proactive administrator/executive presenting exceptional, expertise in front desk service as well as back office administration and support. Applies excellent communication skills; competently blending nurturing liaison skills with efficiency to interact and connect well with individuals and groups on all levels and from all cultures.

Known to work well under pressure with outstanding levels of integrity and resolution. Professional, responsible and dependable; demonstrates speed and accuracy as well as excellent multi-tasking and prioritizing abilities, while maintaining a professional and peak level of quality performance. Has excellent working knowledge of the MS Office suite and of a variety of administrative systems and adapts quickly to new technology and concepts. Works equally well individually as when collaborating in a team.

If I had asked people what they wanted, they would have said faster Horses.

- Henry Ford -

My Career


Career Summary
Jan-Oct, 2015

Document Retrieval Operations Team Member

Commonwealth Bank

Document Retrieval operations team member for Open Access Review programme, Commonwealth Bank, Sydney Olympic Park https://www.commbank.com.au/ Reporting to the Executive Manager, Information Management, Advice Review Program (ARp) at the Commonwealth Bank, working as part of the Document Retrieval Team across multiple streams within the ARp. Collecting and ensuring classification of over 750,000 documents from all branch offices with financial planning entities. Fulfilling the Commonwealth Banks commitment to provide documentation availability to customers with concerns regarding financial planning advice sent between 2003 and 2012 Liaising with and cultivating relationships with all internal and external stakeholders.

Compliance Co-ordinator


Compliance Co-ordinator, The Electrotechnology Industry Group Training Company Ltd, also known as electrogroup at Rhodes, (Sydney area) http://www.egt.com.au/ A Group Training Organisation, providing apprentices to the electrical industry. Ensuring strict compliance with state licencing authorities. Reviewing, assessing, and implementing compliance. Preparing documentation and arranging access on notification of compliance audits. Managing electrogroup’s motor vehicle fleet, all insurances, IT, property security and maintenance, including the detection and treatment of asbestos hazards. Reviewing all insurances and reducing premiums by $90,000, while increasing coverage in the first year of the role.

2012 – 2014
2005 – 2012

Executive Officer

Essential Energy (formerly Country Energy)

Executive Officer, Essential Energy, Port Macquarie NSW http://www.essentialenergy.com.au/ A NSW Government-owned corporation with responsibility for building, operating and maintaining Australia’s largest electricity network. Reporting to the Managing Director, handling operational matters and communication including communication with the company’s Board of Directors. Routinely interacting with customers to resolve complaints or service issues progressing corporate management level Attending, supporting, and participating in the Managing Director’s engagements with Members of Parliament, and Departmental heads in the NSW Government.

Customer Service Officer


Customer Service Officer, Centrelink Contact Centre - Port Macquarie https://www.humanservices.gov.au/ Interacting with customers regarding available allowances and benefits Providing relevant assistance to recipients of youth, student and unemployment benefits Authorising payments according to applicable Commonwealth legislation and guidelines Undertaking all associated administration tasks, including database entries.

2003 – 2005

IT Skills

90%Microsoft Office Suite
95%Banking Administrative Systems
96%ELO Professional Document Management


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